client process

,

3 Client Processes Every Online Business Owner & Freelancer Needs

,
3 Client Processes Every Online Business Owner & Freelancer Needs

We've talked a lot about marketing lately.

(Related Episode: 14 reasons why you’re not booking clients consistently)

So I felt it was important to pause and talk about something equally as important. 

I see a lot of online service providers making this one mistake:

Putting ALL their time and energy into marketing or honing their service, and neglecting to put any effort into their client process.

To you, organizing your client process may seem boring or non-essential.

But to your clients, organization = professionalism.

, ,

5 Ways You May Be Frustrating Your Clients

, ,
5 Ways You May Be Frustrating Your Clients

Today, I’m here today to talk about five ways you may be frustrating your clients. And before we jump in, I want to say that if you realise that you are doing any of the 5 things that I'm about to talk about, please do not be too hard on yourself. This episode isn't here to shame you, guilt you or make you feel like a bad business owner. No one benefits from you feeling bad, especially not you.

This episode is here to help you become self-aware about some things that may be tarnishing your clients experience with you, and ultimately may be stopping them from telling all their friends about you and working with you again!

So listen to this podcast episode, not with self-criticism in mind, but listen with a view to improving your service and making your clients happier.

Happier clients will work with you again and shout your name from the rooftops!

Now, let’s dive in to five ways you may be frustrating your clients. Click play on the podcast player below or keep reading!

,

How to Create an Unforgettable Client Experience

,
How to Create an Unforgettable Client Experience

According to Neilson, a client is 77% more likely to hire you if they learned about you from someone else.

In other words, clients who are REFERRED to you by your other clients are 77% more likely to hire you than someone who stumbles across you another way.

So, focusing on generating more referrals would make sense. But how?

The BEST way to generate more referrals (and repeat work) is to not only provide your clients with great results, but provide them with an unforgettable, professional client experience.

Watch the video below to learn how! In this video, I’m sharing the exact 4-step client process 750+ of my students have learned inside my course, Organize & Automate.

, ,

Why Your Client Experience Will Make or Break Your Business

, ,
Why Your Client Experience Will Make or Break Your Business

When I ask creative business owners what their no.1 problem is, here's what most of them say:

I can't find clients.

Unless they're pretty new to the online business world, here's my reply:

Have none of your past clients hired you again or sent others your way?

If they are a skilled creative and their answer is no, I know the problem lies with their client experience. They haven't given their clients a professional experience. They're not giving their clients those fuzzy, valued feels you get when a business is reeeeally good to you and treats you like you're the only person they ever work with.

Know the feeling I'm talking about? I'm sure all of us can name a business that made us feel special like that.

You should NEVER ignore the importance of client satisfaction.

Satisfied clients become repeat clients, recommend you to others and build your reputation! Dissatisfied clients can destroy it.

Watch the video below to learn 3 reasons why client satisfaction matters now more than ever.

In this video, you’ll learn:

  • Why 86% of clients and customers are willing to pay more for a better client experience.

  • Why a client that worked with you before is 9x more likely to work with you again than a totally fresh potential client.

  • Why a client is 77% more likely to hire you if they heard about you from family or friends, and how you can get people talking about your services and sending you lots more referrals

Why I Almost Quit My Business

Let's rewind 6 years ago. I was a year into my design business, things had finally picked up and I was fully booked. It was great! But it was also OVERWHELMING.

I had never taken on more than one client at a time until then. My idea of project management was back-and-forth emails, my work days went into the evenings and weekends, and my social life had pretty much disappeared.

My friend once said to me ‘we never see each other anymore’.

Here was my problem:

I knew that setting up systems to organize my client process would speed up my projects and free up my time, but I thought I didn't have TIME to set up systems.

cheatsheet.png