Whether you are a beginner business owner or you’ve been doing this for a few years now, the main focus is always marketing, right?
How do I get more clients?
How do I create consistent income?
What marketing strategies should I be using?!
What the heck is a FUNNEL?
Don’t get me wrong - these things are suuuuper important and - spoiler alert - I’m going to be talking all about them over the next few months.
But you know what gets put on the backburner while marketing takes the spotlight?
Does this sound like you? —>
• Your projects finish but your clients keep bombarding you with questions (and they’re usually all asking the same things!)
• Your clients are regularly late providing files, feedback and payment.
• You tried using a project management tool with your clients and they totally rejected the idea. They’d prefer to just email.
Which one resonates with you the most? 1,2 or 3?
The easiest and fastest way to solve these issues? Create a welcome page.
A welcome page is a webpage that outlines everything your client needs to know to work with you effectively. It guides your client through your policies, boundaries and processes, setting your projects up for success - not the confusion, disrespectfulness and lateness you’re used to.
Tune in to this week’s episode of the podcast to learn how you can use a welcome page to:
Establish boundaries with your clients
Set your clients expectations
Help your clients clearly understand your process
Clarify your processes (like your late payment policies!)
Just hit “play” on the podcast player below!
Today, I’m here today to talk about five ways you may be frustrating your clients. And before we jump in, I want to say that if you realise that you are doing any of the 5 things that I'm about to talk about, please do not be too hard on yourself. This episode isn't here to shame you, guilt you or make you feel like a bad business owner. No one benefits from you feeling bad, especially not you.
This episode is here to help you become self-aware about some things that may be tarnishing your clients experience with you, and ultimately may be stopping them from telling all their friends about you and working with you again!
So listen to this podcast episode, not with self-criticism in mind, but listen with a view to improving your service and making your clients happier.
Happier clients will work with you again and shout your name from the rooftops!
Now, let’s dive in to five ways you may be frustrating your clients. Click play on the podcast player below or keep reading!
Every now and then I like to highlight one of my students and talk to them about their success story. It’s my little way of showing you the possibilities that come with organizing your life and business.
In this episode of the Simple Business show, I'm talking to Lindsay Page of Lindsay & Co. She is a Virtual Assistant Coach who helps women launch their very own home-based VA business and has a 6-week group coaching program, VA Career Kickstarter.
If you're wondering how to succeed and desperately juggling multiple clients at a time, then this is the episode for you. Today’s guest is super special because she is one of my very own students! In this episode, I interview Jade Rennie, who has used my course to go from working with 4 clients at a time to working with eight clients at a time with ease.
