PRIVACY POLICY
Last Updated: 08/11/2026
INTRODUCTION
This privacy notice explains how we collect and process your personal data when you use our websites and products. These include www.neshawoolery.com, our landing pages at go.learnwithnesha.com, our courses and products hosted on Teachable, and our Planstead app at planstead.app.
By providing us with your data, you confirm that you are over 13 years of age.
Nesha Woolery Limited is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).
Contact Details
Our full details are:
Nesha Woolery Limited. Company Number: 12202581
Email address: support@neshawoolery.com
Postal address: Nesha Woolery Limited, 7 Harrowby Place, Willenhall, West Midlands, WV13 2RA
It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at support@neshawoolery.com.
WHAT DATA WE COLLECT ABOUT YOU, WHY, AND ON WHAT LAWFUL GROUND
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data: any communication you send us, whether through the contact form or blog comments on our website, by email, text or social media message, through social media posts, or any other way. We process this data to communicate with you, to keep records, and to establish, pursue or defend legal claims. Our lawful ground for this processing is our legitimate interests, which in this case are replying to communications sent to us, keeping records and establishing, pursuing or defending legal claims.
Customer Data: data relating to any purchases of goods or services, such as your name, title, billing address, email address, phone number, contact details and purchase details. Card payments are handled by our payment providers (see section 5), and we do not see or store your full card details. We process this data to supply the goods or services you have bought and to keep records of those transactions. Our lawful ground for this processing is the performance of a contract between you and us, or taking steps at your request to enter into such a contract.
User Data: data about how you use our websites and online services, and any data you post for publication on them. We process this data to operate our websites and make sure relevant content is provided to you, to keep our websites secure, to maintain backups of our websites and databases, and to publish and administer our websites, other online services and business. Our lawful ground for this processing is our legitimate interests, which in this case are properly administering our websites and our business.
Technical Data: data about your use of our websites and online services, such as your IP address, your login data, details about your browser, how long you spend on pages, page views and navigation paths, how often you use our websites, time zone settings, and other technology on the devices you use to access our websites. This data comes from our analytics tracking systems and from our hosting providers. We process it to analyse your use of our websites and online services, to administer and protect our business and websites, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, which in this case are properly administering our websites and our business, growing our business and deciding our marketing strategy.
Marketing Data: data about your preferences for receiving marketing from us and our third parties, and your communication preferences. We process this data to let you take part in our promotions, such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you, and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests, which in this case are studying how customers use our products and services, developing them, growing our business and deciding our marketing strategy.
Opt-In Data: the name and email address you use to sign up to our email newsletter or for a freebie. We process this data to send you our emails, free resources, and occasional promotions and special offers. Our lawful ground for this processing is consent and legitimate interests, which in this case are providing our email subscribers with free value, marketing our products and services and growing our business.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook and Instagram adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, namely growing our business. We may also use this data to send you other marketing communications. Our lawful ground for this processing is either consent or legitimate interests (namely growing our business).
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We do not carry out automated decision-making or any type of automated profiling.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you when you provide it directly to us, for example by filling in forms on our websites, buying a product or sending us emails. We may automatically collect certain data from you as you use our websites, using cookies and similar technologies. Please see our cookie policy for more details: https://neshawoolery.com/cookiepolicy
We may receive data from third parties. These include analytics providers such as Google, website and landing page platforms such as Squarespace and Leadpages, course and checkout platforms such as Teachable and Thrivecart, email marketing platforms such as Kit, advertising networks such as Meta (Facebook and Instagram), and search information providers such as Google. Many of these are based outside the UK. We may also receive data from providers of technical, payment and delivery services.
We may also receive data from publicly available sources, such as Companies House.
MARKETING COMMUNICATIONS
Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely growing our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or asked us for information about our goods or services, or (ii) you agreed to receive marketing communications, and in each case you have not opted out since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes, we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time, by following the unsubscribe link in any marketing message or by emailing us at support@neshawoolery.com.
If you opt out of receiving marketing communications, this does not apply to personal data provided as a result of other transactions, such as purchases.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT, website hosting and system administration services, such as Squarespace, Leadpages and Netlify.
Course and checkout platforms that deliver our courses and products and process your purchases, such as Teachable.
Payment processors that handle your payments for our goods or services.
Newsletter service providers that allow us to send you emails.
Countdown timer tools that use your IP address to customise countdown timers in our marketing emails.
Professional advisers, including lawyers, bankers, accountants, auditors and insurers.
HM Revenue & Customs, regulators and other authorities that require us to report processing activities.
Third parties to whom we sell, transfer or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow these third parties to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS
We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which protect your personal data. Some of our service providers are based outside the UK, including in the United States. Whenever we transfer your personal data outside the UK, we make sure a similar degree of protection is in place by using at least one of these safeguards:
We transfer your data only to countries that the UK government has approved as providing an adequate level of protection for personal data; or
We transfer your data to US-based providers that are certified under the UK Extension to the EU-US Data Privacy Framework; or
We use specific contracts approved for use in the UK, such as the International Data Transfer Agreement or the International Data Transfer Addendum to the EU's Standard Contractual Clauses, which give personal data the same protection it has in the UK.
DATA SECURITY
We have put security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We only allow access to your personal data by employees and partners who have a business need to know it. They will only process your personal data on our instructions, and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to.
DATA RETENTION
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.
To decide how long to keep data, we consider its amount, nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the purposes we process it for, whether we can achieve those purposes by other means, and any legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes. In that case, we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under data protection law, you have rights over your personal data. These include the right to request access to it, correction, erasure, restriction or transfer of it, the right to object to processing, the right to data portability, and (where the lawful ground for processing is consent) the right to withdraw consent.
You can read more about these rights at: https://ico.org.uk/for-the-public/
If you wish to exercise any of these rights, please email us at support@neshawoolery.com.
You will not usually have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee, or refuse to comply with your request, if your request is clearly unfounded, repetitive or excessive.
We may need to ask you for specific information to confirm your identity before we act on your request. This is a security measure to make sure personal data is not disclosed to anyone who has no right to receive it. We may also contact you for further information to help us respond more quickly.
We aim to respond to all legitimate requests within one month. Occasionally it may take longer, if your request is particularly complex or you have made a number of requests. In this case, we will let you know.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be really grateful if you would contact us first, so we can try to put it right for you.
THIRD-PARTY LINKS
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit.
This site is protected by reCAPTCHA, and the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms) apply.
COOKIES
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our websites may not be accessible or work properly. For more information about the cookies we use, please see https://neshawoolery.com/cookiepolicy
PLANSTEAD
This section explains how personal data is handled when you buy and use Planstead, our weekly content planning app at planstead.app.
When you buy Planstead:
Your purchase is processed through Teachable. We receive Customer Data such as your name, email address and purchase details. We use it as described in section 2: to give you access, send you your link and access code, provide support and keep records of the sale. Teachable and its payment providers process your payment, and their own privacy policies also apply.
What you add to Planstead stays on your device
Planstead does not have user accounts or logins. Everything you add to it is stored only in your own web browser, on your device. This includes your plans, post scripts, captions, notes, content ideas, settings, account names, and any images or videos you attach. It is not sent to us or stored on our servers, and we cannot see it.
Your access code is also checked and remembered in your browser, so you only need to enter it once on each device.
Because this information never reaches us, we cannot access, correct, delete or restore it for you. You are in control of it, and you can delete it at any time by clearing your browser's data for planstead.app. If you download a backup from Planstead, the backup file is saved to your device and is your responsibility.
Please do not add anyone else's sensitive personal information to Planstead.
Technical data when you visit planstead.app
Planstead is hosted by Netlify. Like most hosting providers, Netlify may automatically log technical information when you load the app, such as your IP address, browser type and the time of your visit, in order to deliver the site and keep it secure.
Planstead loads its fonts from Google Fonts. To do this, your browser connects to Google's servers, which receive your IP address and browser information.
Planstead does not use advertising cookies, tracking pixels or analytics.
Netlify and Google are based outside the UK, and section 6 (International Transfers) applies.
Your rights
Your rights in section 9 apply to any personal data we hold about you as a Planstead customer, such as your name, email address and purchase record. For any questions about Planstead and your data, email support@neshawoolery.com.
