When I ask creative business owners what their no.1 problem is, here's what most of them say:
I can't find clients.
Unless they're pretty new to the online business world, here's my reply:
Have none of your past clients hired you again or sent others your way?
If they are a skilled creative and their answer is no, I know the problem lies with their client experience. They haven't given their clients a professional experience. They're not giving their clients those fuzzy, valued feels you get when a business is reeeeally good to you and treats you like you're the only person they ever work with.
Know the feeling I'm talking about? I'm sure all of us can name a business that made us feel special like that.
You should NEVER ignore the importance of client satisfaction.
Satisfied clients become repeat clients, recommend you to others and build your reputation! Dissatisfied clients can destroy it.
Watch the video below to learn 3 reasons why client satisfaction matters now more than ever.
In this video, you’ll learn:
Why 86% of clients and customers are willing to pay more for a better client experience.
Why a client that worked with you before is 9x more likely to work with you again than a totally fresh potential client.
Why a client is 77% more likely to hire you if they heard about you from family or friends, and how you can get people talking about your services and sending you lots more referrals
More From Nesha
Hey there! I’m Nesha, the host of The Simple Business Show. I teach solopreneurs how to organize and simplify their business so they can do less and earn more. When I’m not podcasting or helping my course students, you’ll find me sipping caramel lattes in Starbucks, binge-watching This Is Us or traveling the world with my backpack and my laptop!
Looking for more ways I can help you? Here they are:
Organize & Automate - Use my premium course to organize your entire online service-based business in just two weeks (on the side of your regular routine!) so you can stop stressing and fall back in love with your business.
