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5 Ways You May Be Frustrating Your Clients

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5 Ways You May Be Frustrating Your Clients

Today, I’m here today to talk about five ways you may be frustrating your clients. And before we jump in, I want to say that if you realise that you are doing any of the 5 things that I'm about to talk about, please do not be too hard on yourself. This episode isn't here to shame you, guilt you or make you feel like a bad business owner. No one benefits from you feeling bad, especially not you.

This episode is here to help you become self-aware about some things that may be tarnishing your clients experience with you, and ultimately may be stopping them from telling all their friends about you and working with you again!

So listen to this podcast episode, not with self-criticism in mind, but listen with a view to improving your service and making your clients happier.

Happier clients will work with you again and shout your name from the rooftops!

Now, let’s dive in to five ways you may be frustrating your clients. Click play on the podcast player below or keep reading!

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How to Find More Time to Work on Your Business

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How to Find More Time to Work on Your Business

I'm guessing you want to spend more time working on your business and not just in it… but you can’t seem to find the time.

You spend all your time working with clients or looking for clients. And when you’re not, you are taking care of kids (if you have them), looking after your house, spending quality time with your partner… All wonderfully important parts of life, of course!

But when you’re so busy, how do you find the time to work on your business?

I’m sure you have things that have been on your todo list for forever like...

  • Organizing your business

  • Reading that business book everyone’s always raving about

  • Improving your client experience

  • Hiring a virtual assistant

  • Launching a course

In today’s episode, I’m chatting with you about four practical ways to save up to 4 hours a day. And I want us to talk about a mindset shift that’s really important to make if you want to stop feeling like you never have time to work on your business. You do have time. I’ll show you in this episode.

Hit play on the podcast player below to tune in! (Or listen on iTunes, Google, Spotify or Stitcher.)

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How to Get More Referrals & Repeat Work

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How to Get More Referrals & Repeat Work

You’re here, reading this, because…

You’re struggling to book consistent clients and generate reliable income from your online service business.

You dream of making six figures a year someday but you’re barely hitting $5k months yet.

And you’re scared of the idea of having to find a normal 9-5 job again if your business fails. Scared of giving up the freedom you get from working online.

You’ve tried…

Posting daily on Instagram.

DMing people.

Cold emailing.

Facebook group marketing.

… Maybe you’ve even thought of trying Facebook ads as a last ditch attempt to bring in more clients.

There’s a simpler way to book more clients - a strategy that will help you bring in more repeat work and referrals.

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How to Create an Unforgettable Client Experience

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How to Create an Unforgettable Client Experience

According to Neilson, a client is 77% more likely to hire you if they learned about you from someone else.

In other words, clients who are REFERRED to you by your other clients are 77% more likely to hire you than someone who stumbles across you another way.

So, focusing on generating more referrals would make sense. But how?

The BEST way to generate more referrals (and repeat work) is to not only provide your clients with great results, but provide them with an unforgettable, professional client experience.

Watch the video below to learn how! In this video, I’m sharing the exact 4-step client process 750+ of my students have learned inside my course, Organize & Automate.

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Why Your Client Experience Will Make or Break Your Business

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Why Your Client Experience Will Make or Break Your Business

When I ask creative business owners what their no.1 problem is, here's what most of them say:

I can't find clients.

Unless they're pretty new to the online business world, here's my reply:

Have none of your past clients hired you again or sent others your way?

If they are a skilled creative and their answer is no, I know the problem lies with their client experience. They haven't given their clients a professional experience. They're not giving their clients those fuzzy, valued feels you get when a business is reeeeally good to you and treats you like you're the only person they ever work with.

Know the feeling I'm talking about? I'm sure all of us can name a business that made us feel special like that.

You should NEVER ignore the importance of client satisfaction.

Satisfied clients become repeat clients, recommend you to others and build your reputation! Dissatisfied clients can destroy it.

Watch the video below to learn 3 reasons why client satisfaction matters now more than ever.

In this video, you’ll learn:

  • Why 86% of clients and customers are willing to pay more for a better client experience.

  • Why a client that worked with you before is 9x more likely to work with you again than a totally fresh potential client.

  • Why a client is 77% more likely to hire you if they heard about you from family or friends, and how you can get people talking about your services and sending you lots more referrals

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