How To Get Helpful Feedback From Graphic Design Clients

How To Get Helpful Feedback From Graphic Design Clients

So you wish your clients would give you clear, organized feedback on their designs. But all you’re getting is one-word or one-sentence answers and unclear feedback like, “could you make the design pop more?” or “it doesn’t quite feel right”.

Sometimes, getting high-quality feedback on your designs is like searching for a unicorn.

Today, I’m going to break down how you can get top quality client feedback.

 

 

I have a question for you: what is the worst or most unhelpful feedback you’ve received?

Someone asked this question in my Facebook group, The Designer Collective, and the unhelpful feedback designers were receiving was:

“I totally trust your design eye, but…”

“I don’t know what I want, but I’ll know when I see it.”

“I want something quirkier.”

Feedback like this isn’t helpful because it doesn’t help us as designers understand what the client truly wants, it’s too vague.

Vague client feedback either leads you to complete revision after revision and still not get the design right, or leads you to ask question after question to squeeze clearer feedback from them, which can take days.

Why do some clients provide vague feedback like this?

How Getting Organized Helped This Designer Double Her Income

How Getting Organized Helped This Designer Double Her Income

At the start of the year, Erin's husband lost his job, she found out she was pregnant and her sister was hospitalized. On top of that, her business was SO unorganized that balancing everything completely burned her out.

But everything changed when she enrolled in Organize & Automate.

Streamlining her design process helped Erin get fully booked, NOT stress about it like she would have before, and double her income.

Listen to Erin's story below! 

How To Cut Down On Endless Revisions

How To Cut Down On Endless Revisions

As freelance web and graphic designers, it’s our job to listen to client feedback and complete revisions, ‘aka, design changes so the client is happier.

But sometimes, clients can take advantage of that. It can be on purpose, but often not.

What happens is clients request more revisions and they ask for one tiny favour then another. Before you know it, your project is weeks over deadline and you’ve put in HOURS more than you thought. Hours you haven’t been paid for.

Watch the video below or read on to learn the five key ways you can control scope creep and cut down on revisions.

5 reasons why all freelancers should use a project management tool

5 reasons why all freelancers should use a project management tool

You've probably put off using a project management tool because you don't know what they are or you haven't had time to figure out how to use one.

Don't worry, when I first heard the PM word my heart sank at the prospect of having to learn how to use yet another tool. I feel your pain, but stick with me. Your PM tool will become your MOST used and valuable business tool, so it's well worth investing a little time in.

In case you don't know, a project management tool/app is a safe, secure space online where you and your clients can keep all files and conversations. Inside your PM tool you can create tasks, to-do lists, deadlines and discussions.

If you've just started freelancing, I'm guessing that using a PM tool hasn't been high on your to do list. You've probably been experimenting with invoicing tools, bookkeeping tools and social media management tools instead, right?

Even though those tools are awesome and you're on the right track, you should have started using a project management tool as soon as you started working with clients.

I'd go as far as saying that a PM tool is the most valuable tool you'll use in your business, and it's never too soon or too late to start using one!

I can think of a million reasons why you should use a project management tool but today I'm going to share just five.

3 myths about project management- BUSTED

3 myths about project management- BUSTED

At the moment, I'm guessing your projects look like this:

  • You and your clients communicate through back and forth emails in dozens of threads.
  • Your clients are constantly late with their feedback, delaying their project again and again.
  • They keep wanting to add more and more work to their project without expecting to pay extra for it.
  • They're usually late with payments, causing you to feel more and more stressed out.

If you resonated with any of that then you're in the right place.

The reason your projects are stressing you out is because you don't use a project management tool to manage them. 

A project management tool/app is a safe, secure space online where you and your clients can keep all files and conversations. Inside your PM tool you can create tasks, to do lists, deadlines and discussions. 

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