Nurturing client relationships, with Phyllis Sa

 
 

About This Interview

If you find marketing difficult, the easiest way to get clients is to really nurture the ones you already have and turn them into repeat clients. Phyllis Sa, a freelance brand and web designer from San Diego, is here to tell you about how she has built a clientele that is mainly repeat clients.

Interview Breakdown

03:00: The difference between a freelancer and an entrepreneur

04:14: Nurturing client relationships

05:10: Working with clients in different timezones and making yourself accessible 

05:58: Exceeding client expectations and going the extra mile

07:40: Taking your ego out of your work

08:10: Being a generalist and NOT choosing a niche for your design business

09:30: Being defensive about your work

10:30: Handling revision rounds and putting a deadline on revisions

11:50: Scheduling revisions to fall on the same days in every project

11:34: The results Phyllis has seen from nurturing her clients

14:50: How to get clients if you're not comfortable with marketing

15:50: Make it easy for clients to re-book you

17:50: Phyllis's top three tips for wowing your clients

About Phyllis

 
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"I create beautifully holistic brand and website experiences for amazing small businesses, organizations, and creative individuals, right here in sunny San Diego, California.

When I'm not designing things, I'm enjoying being a mom of two awesome little girls, catching on my favorite TV shows, and feeding my very unhealthy daily Starbucks habit.

Discussing the complex yet fulfilling intersection of work, motherhood, and pursuing your inner creativity + dreams is a personal passion of mine."

Visit Phyllis's website here and follow her on Instagram here.

Check out Phyllis's blog for freelancers, The Quiet Creative.

 

Nesha Woolery

I build beautiful brands & websites for passionate entrepreneurs!